Frequently asked questions

FAQs

Everything you need to know before your first appointment.

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General

Do I need a referral to book in for physiotherapy?

No, you do not need a referral to see a physiotherapist. However, some patients may be eligible for a Chronic Condition Management Plan (GPCCMP, previously EPC) from their GP, which allows a Medicare rebate for up to 5 visits per calendar year.

Do you accept private health?

Yes, we are a BUPA preferred provider however, still accept all major health fund providers.

Do you accept motor vehicle or workers compensation claims?

Yes, we do. If you have not yet received your claim number you will be required to pay upfront and claim back later. Once your claim has been approved and you have your claim number, we can invoice the insurer directly. For more information visit our WC & MVA page.

What is your cancellation policy?

We kindly ask for at least 4 hours notice if you need to reschedule your appointment. Late cancellation fees may apply if inadequate notice is given.

Pelvic Health

Do I need a referral for pelvic health physiotherapy?

No referral is needed. You can book directly with our pelvic health specialist physiotherapists. We do ask that you call the clinic to book your appointment so the correct appointment type can be arranged.

What happens in a pelvic health appointment?

Your session is private, respectful and tailored to you. We take the time to understand your concerns and create a personalised treatment plan.

Is this something I should just live with?

Absolutely not. Help is available and treatment can make a real difference. Many people are surprised by how much pelvic health physiotherapy can improve their quality of life.

Classes

Can I use private health insurance for classes?

Yes. Most classes are private health refundable as they are run by experienced physiotherapists.

What should I bring to class?

We ask that you bring a towel, water bottle and socks (preferably Pilates grip socks) as a health and safety measure. We do have grip socks available for purchase at reception.

Do pension rates apply to classes?

Yes, they do.

Still have questions? We are happy to help.

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